People
- Vendor trained and certified engineers and account managers
- Proactive and knowledgeable account management
- Transparent and accountable service partner
Availability, reliability and security.
Our system and network support services are built around you, ensuring the availability, reliability and security of your business communications with customised SLAs, vendor certified engineers and dedicated account management as a single point of access for all your Britannic services.
Our preventive maintenance approach preserves your system reliability and performance on a day-to-day basis. With proactive technical support our engineers quickly reinstate business as usual if a hiccup ever does occur on your UC platform, in the contact centre or across your network infrastructure.
Appointing Britannic as our maintainers has been a really positive experience. We get personalised service, quick turnaround, continuity of engineers and an easy way to log our tickets through the customer portal, CZONE. They are proactive, helpful and highly experienced. Everything we could want form a maintainer but weren’t getting before.
Support you can build on
Process
- ISO27001 and ISO9001 certification
- PRINCE2 methodology for predictable project delivery
- Close working between vendor, BTL and you
Service
- Flexible support cover to match your service needs
- Scalable technology services as your business grows
- Innovators and early review of vendor technology
Contact us
Get in touch and we'll be happy to help!